REFUND & EXCHANGES
Sale and best-value item(s) are not exchangeable. We do not provide refund on all items.
For normal priced items, you have 3 days (shoes) and 7 days (clothing) to exchange your items.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
For exchanges, send us an email at firstname.lastname@example.org and once confirmed you may send your item to:
C-G-02, Ground Floor, Block C,
Conezion Commercial, Persiaran IRC 3,
IOI Resort City, 62502 Putrajaya,
Or walk in to our IOI Conezion branch (address above).
Exchange of size is subject to availability. If stock is unavailable, you may exchange with the other items available which is similar (or cheaper) than the price of the initial item. For any price differences, there will be no balance issued.
Exchange can only be done once, kindly note to confirm your new size from the measurements provided on our website.
Returning shipping fees are borne by customers. New item(s) will only be shipped once return item(s) reached our store. We strongly suggest using Poslaju as we are not responsible for any lost parcels during return.
To complete your return, we require a receipt or proof of purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.